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TOPIC: Need some help with social comments on K2

Need some help with social comments on K2 5 years 10 months ago #6622

  • share24
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I installed both the social comments and javascript SDK plugins and played with the settings.

Here's where I'm at:

1. The Facebook comments box appears on K2 items when accessed from the front page slider


2. The Facebook comments box DOES NOT appear on the SAME K2 item when it is accessed through the menu structure (Top Menu>Schools>Mentor>Boys Basketball

3. The Facebook comments appear on a menu category selection (in this case Mentor>Boys Basketball). I do not want it to appear on this page.

In short, I only want the Facebook comments on the K2 item pages.

I have enclosed screenshots of my settings in both plugins.
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Re: Need some help with social comments on K2 5 years 10 months ago #6644

  • zaheerkaka
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Hi,

Sorry for late response because of Christmas n new year holidays.

Seems more complicated, can we have access to backend so we can have a look? Send access via Contact Us form and we will look into it.

Regards
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Re: Need some help with social comments on K2 5 years 10 months ago #6688

  • share24
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How about we start with some basic support...review my settings screenshots and let me know if you see anything wrong there.

The other issue I found is that even though the comments box is appearing only on a few pages, the comments posted are the same.

In other words, the comments for story 1 appear on story 2.
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Re: Need some help with social comments on K2 5 years 10 months ago #6697

  • zaheerkaka
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Screenshots are blurred and can not see settings clearly.

Check in JavaScriptSDK plugin Advanced settings and see if it is enabled on K2 pages.

Regards
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Re: Need some help with social comments on K2 5 years 10 months ago #6706

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It is enabled on K2 pages.

I have enclosed bigger screen shots of the settings.
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Re: Need some help with social comments on K2 5 years 10 months ago #6707

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Sorry, the images are being reduced.

Use the links below to view full-sized images of the admin settings:

Facebook plugin-basic
www.ohiovarsity.com/images/tech/facebook_basic.jpg

Facebook plugin-advanced
www.ohiovarsity.com/images/tech/facebook_advanced.jpg

JavaSDK-basic
www.ohiovarsity.com/images/tech/sdk_basic.jpg

JavaSKD-advanced
www.ohiovarsity.com/images/tech/sdk_advanced.jpg
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Re: Need some help with social comments on K2 5 years 9 months ago #6737

  • share24
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My request for a refund was denied and you aren't providing any support?

Please let me know if you plan to proceed here.
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Re: Need some help with social comments on K2 5 years 9 months ago #6740

  • zaheerkaka
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share24 wrote:
Sorry, the images are being reduced.

Use the links below to view full-sized images of the admin settings:

Facebook plugin-basic
www.ohiovarsity.com/images/tech/facebook_basic.jpg

Facebook plugin-advanced
www.ohiovarsity.com/images/tech/facebook_advanced.jpg

JavaSDK-basic
www.ohiovarsity.com/images/tech/sdk_basic.jpg

JavaSKD-advanced
www.ohiovarsity.com/images/tech/sdk_advanced.jpg

These links do not open.

Please post clear screenshots of settings or provide backend access so we can have a look at settings.

Regards
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Re: Need some help with social comments on K2 5 years 9 months ago #6741

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Re: Need some help with social comments on K2 5 years 9 months ago #6743

  • share24
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Just noticed something.

When I click on a link within my site, to show the latest news from a K2 category, then click on one of the news items, I'm seeing the Facebook comments (the way it should appear)...even though I have BOTH plugins turned OFF.

www.ohiovarsity.com/index.php/wrestling-...rnament#.UQwNmB1EHTo
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