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TOPIC: Comments Appear Sometimes, Sometimes Not

Comments Appear Sometimes, Sometimes Not 7 years 5 months ago #2703

  • bfmccurry
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I've been using Facebook Comments on my Joomla site for a few months. A while back my website began showing comments sometimes and sometimes not. Comments would come and go from day to day. On any particular day comments might appear on some pages but not on others.

I upgraded to the 2.3 plugin and the 1.5.3.3.1 Javascript SDK today, but that didn't help. The behavior is the same.

Here's the url of a page that currently shows no comments even though it should (and did yesterday):

infinite-monkeys-pub.com/index.php?optio...shers-note&Itemid=31

I am running Joomla 1.5.20, PHP 5.x, and MySQL 5.0.

I have 2 Facebook-related modules installed (not plug ins), and I disabled them both. That didn't solve the problem.

I made sure that my cache has been cleared after I disabled them and installed the new versions of Facebook Comments and the SDK.

Here's the debug data from the page I referenced above:

Array
(
[menu_display_mode] => 1
[menuIDs] => 1
[display_mode] => 1
[sectionID] =>
[categoryID] =>
[articleID] =>
[unique_id] =>
[num_comments] => 10
[width] => 600
[css] =>
[title] =>
[url] =>
[simple] => 0
[reverse] => 0
[publish_feed] => 1
[display_location] => bottom
[custom_css] => 0
[show_like_button] => 1
[show_faces] => 1
[like_btn_styles] => /* Not Liked Button Text Colour */
div.like .connect_widget_like_button .liketext {color:#FDEB9A;}

/* Not Liked Button BG Colour */
div.like .like_button_no_like {background: url('../images/button_bg.png') repeat-x scroll 0 0 #953319;}

/* Not Liked Button Hover */
.connect_widget a.like_button_no_like:hover .piece,.connect_widget a.like_button_no_like:hover{background: url('../images/button_bg.png') repeat-x scroll 0 0 #953319;border-color:#9dacce}

/* Liked Button BG Colour */
div.like .like_button_like {background-color:#666;}

/* Liked Button Text Colour */
.connect_widget .like_button_like .liketext, .connect_widget .like_button_dark .like_button_like .liketext {color:#fff;}

/* Message Text Colour */
div.like span.connect_widget_not_connected_text, div.like span.connect_widget_connected_text {color:#CCC;}

/* Message Hyperlink Text */
div.like span.connect_widget_text a {color:#FDEB9A !important;}

/* Message Text when button hovered */
.connect_widget .connect_widget_confirmation span {color:#CCC;}
[show_comments] => 1
[show_pagination] => 1
[comments_styles] => div.comment_body div.show_not_connected .gray_box .connected, div.comment_body div.show_connected .gray_box .connected {color:#CCC;}/* Comments Area */
div.comment_body div.composer div.connected div.UIImageBlock_Content {color:#fff;}

div.comment_body div.composer div.connected span.namelink a {color:#ffc6ff;}

div.comment_body div.post_area div.connected label {color:#ccc;}

div.comment_body div.show_connected a.editsettings {color:#ffc6ff;}

div.comment_body div.wallkit_postcontent h4 {color:#eee;}

div.comment_body div.wallkit_postcontent h4 a {color:#ffc6ff;}

div.comment_body div.wallkit_postcontent h4 span.wall_time {color:#ccc;}

div.comment_body div.wallkit_postcontent div {color:#fff;}

div.comment_body div.wallkit_actionset a {color:#ffc6ff;}

div.comment_body div.wallkit_subtitle div.post_counter {color:#ccc;}

div.comment_body div.wallkit_subtitle div.pager a {color:#ffc6ff;}

div.comment_body div.wallkit_subtitle div.pager a:hover {color:#fff;}

div.comment_body div.connect_area div.or {color:#eee;}

div.comment_body div.connect_area div.connect_button_text {color:#eee;}

div.comment_body div.wall_captcha {color:#eee;}

div.comment_body div.wall_captcha h3 {color:#eee;}

div.comment_body div.wall_captcha a {color:#ffc6ff;}

div.comment_body div.wall_captcha label {color:#eee;}


[social_graph_tags] => 1
[fb_admin_ids] =>
[fb_image_tag] => 1
[use_ids] => 1
[url_method] => article_url
[base_method] => 0
[custom_base] =>
[url_encode] => 1
[connect_script] => 0
[api_key] => 44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
[debug] => 1
[time_stamp] => 1295649598
[jRequest_option] => com_content
[jRequest_view] => article
[jRequest_task] =>
[jRequest_layout] =>
[jRequest_id] => 68
[jRequest_item_id] => 0
[jRequest_cid] => 0
[jRequest_Itemid] => 31

Any help would be greatly appreciated.
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Re: Comments Appear Sometimes, Sometimes Not 7 years 5 months ago #2728

  • brendan
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I browsed various pages on your website and comments seems to be working fine. I also made few test comments and deleted them.

I tested it in chrome.

Regards
Please include following information when posting for help:
Detail of problem | URL of page where you having problem | Extension name and version being used | Joomla version | PHP version

MORE KA EXTENSIONS
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Re: Comments Appear Sometimes, Sometimes Not 7 years 5 months ago #2731

  • bfmccurry
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Thank you for checking the site and for testing by adding/deleting comments. I appreciate your willingness to spend the time on it.

It is a fact that some comments have disappeared and reappeared recently, but I recognize that you could not see that. Hopefully this behavior will not show up again.

Thanks again.
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Re: Comments Appear Sometimes, Sometimes Not 7 years 5 months ago #2732

  • bfmccurry
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Just to follow up, this page was showing comments yesterday, yet they do not show up today:

www.infinite-monkeys-pub.com/index.php?o...emid=16&limitstart=6

The debug script for this page at this time is:

www.infinite-monkeys-pub.com/index.php?o...id=19&Itemid=58Array
(
[menu_display_mode] => 1
[menuIDs] => 1
[display_mode] => 1
[sectionID] =>
[categoryID] =>
[articleID] =>
[unique_id] =>
[num_comments] => 10
[width] => 600
[css] =>
[title] =>
[url] =>
[simple] => 0
[reverse] => 0
[publish_feed] => 1
[display_location] => bottom
[custom_css] => 0
[show_like_button] => 1
[show_faces] => 1
[like_btn_styles] => /* Not Liked Button Text Colour */
div.like .connect_widget_like_button .liketext {color:#FDEB9A;}

/* Not Liked Button BG Colour */
div.like .like_button_no_like {background: url('../images/button_bg.png') repeat-x scroll 0 0 #953319;}

/* Not Liked Button Hover */
.connect_widget a.like_button_no_like:hover .piece,.connect_widget a.like_button_no_like:hover{background: url('../images/button_bg.png') repeat-x scroll 0 0 #953319;border-color:#9dacce}

/* Liked Button BG Colour */
div.like .like_button_like {background-color:#666;}

/* Liked Button Text Colour */
.connect_widget .like_button_like .liketext, .connect_widget .like_button_dark .like_button_like .liketext {color:#fff;}

/* Message Text Colour */
div.like span.connect_widget_not_connected_text, div.like span.connect_widget_connected_text {color:#CCC;}

/* Message Hyperlink Text */
div.like span.connect_widget_text a {color:#FDEB9A !important;}

/* Message Text when button hovered */
.connect_widget .connect_widget_confirmation span {color:#CCC;}
[show_comments] => 1
[show_pagination] => 1
[comments_styles] => div.comment_body div.show_not_connected .gray_box .connected, div.comment_body div.show_connected .gray_box .connected {color:#CCC;}/* Comments Area */
div.comment_body div.composer div.connected div.UIImageBlock_Content {color:#fff;}

div.comment_body div.composer div.connected span.namelink a {color:#ffc6ff;}

div.comment_body div.post_area div.connected label {color:#ccc;}

div.comment_body div.show_connected a.editsettings {color:#ffc6ff;}

div.comment_body div.wallkit_postcontent h4 {color:#eee;}

div.comment_body div.wallkit_postcontent h4 a {color:#ffc6ff;}

div.comment_body div.wallkit_postcontent h4 span.wall_time {color:#ccc;}

div.comment_body div.wallkit_postcontent div {color:#fff;}

div.comment_body div.wallkit_actionset a {color:#ffc6ff;}

div.comment_body div.wallkit_subtitle div.post_counter {color:#ccc;}

div.comment_body div.wallkit_subtitle div.pager a {color:#ffc6ff;}

div.comment_body div.wallkit_subtitle div.pager a:hover {color:#fff;}

div.comment_body div.connect_area div.or {color:#eee;}

div.comment_body div.connect_area div.connect_button_text {color:#eee;}

div.comment_body div.wall_captcha {color:#eee;}

div.comment_body div.wall_captcha h3 {color:#eee;}

div.comment_body div.wall_captcha a {color:#ffc6ff;}

div.comment_body div.wall_captcha label {color:#eee;}


[social_graph_tags] => 1
[fb_admin_ids] =>
[fb_image_tag] => 1
[use_ids] => 1
[url_method] => article_url
[base_method] => 0
[custom_base] =>
[url_encode] => 1
[connect_script] => 0
[api_key] => 44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
44815491be22d3b845d53aeca5095842
[debug] => 1
[time_stamp] => 1295843947
[jRequest_option] => com_content
[jRequest_view] => article
[jRequest_task] =>
[jRequest_layout] =>
[jRequest_id] => 106
[jRequest_item_id] => 0
[jRequest_cid] => 0
[jRequest_Itemid] => 16

I don't know that you will have the time to look at this again, but it clearly does not seem to be exhibiting the intended behavior. Once again, any help you can offer is much appreciated.
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Re: Comments Appear Sometimes, Sometimes Not 7 years 5 months ago #2749

  • zaheerkaka
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Hi,

The reason is that you are using two different types of URLs on your site.

infinite-monkeys-pub.com/index.php?optio...emid=16&limitstart=6

is different then

www.infinite-monkeys-pub.com/index.php?o...emid=16&limitstart=6

Comments are tracked per URL so if URL changes the comments will not show.

www.khawaib.co.uk/blog/?p=213
www.dailyblogtips.com/www-or-no-www/

Regards
Last Edit: 7 years 5 months ago by khawaib.
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Re: Comments Appear Sometimes, Sometimes Not 7 years 5 months ago #2765

  • bfmccurry
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Ah, I didn't realize that might be an issue. Thank you very much for the assistance and the extremely quick response. It's been most helpful and very much appreciated!
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Re: Comments Appear Sometimes, Sometimes Not 7 years 4 months ago #3045

Is there a way around this? I am having the same issue and want to ensure all the comments people make can be read. Any ideas? Thanks :)
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Re: Comments Appear Sometimes, Sometimes Not 5 years 11 months ago #6116

Now I visited to your sites currently its working properly sometimes it can be problem of net punctuation & server.
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Re: Comments Appear Sometimes, Sometimes Not 5 years 10 months ago #6264

  • Krusa
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Re: Comments Appear Sometimes, Sometimes Not 5 years 8 months ago #6420

Now I visited to your sites currently its working properly sometimes it can be problem of net punctuation & server.
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Re: Comments Appear Sometimes, Sometimes Not 5 years 8 months ago #6444

  • RBooth
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Hi. Am having the same difficulty.
Have followed all your suggestions about having two urls, inserted the script to esnure it shows one url, etc
Have also followed nay other suggesitons an dcomments as in the FAQ section.

Sometimes I can see the moderator section, but seems like only on certain pages.

I am using the plugin in my sites K2 section, using joomla 2.5.4 and it under one menu item (ie my blog which is using K2)

I am using the module in on one page though (and it is on this page that I can see the moderator settings)

I have created a face book app so I can moderate all the comments from one place but it only shows the comments from the module, and not the plugin.
Please help. I have spent hours over this and need it resolved.
thanks

my site is

www.robinbooth.co.za

After again spending hours today, it may seem that the current software does not support extensions for joomla 2.5 (as it says on the spec page of the product.) I use If I enable the module in standard article, it shows up as I can moderate it, but as soon as I put it into K2 for my blog, then I can no longer moderate it.

How do I get around that?
Last Edit: 5 years 8 months ago by RBooth. Reason: update
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